How DR.FONE collects, uses and protects your personal data when you visit our shop in Nicosia, request a repair, or buy or trade in a device — and the rights you have under EU data protection law (GDPR).
Draft for review: this document is a working draft and must be reviewed by a qualified legal advisor before publication.
Who we are
This website and the DR.FONE shop in Nicosia are operated by [DRFONE_LEGAL_NAME], located at [DRFONE_ADDRESS], Nicosia, Cyprus. For the purposes of the EU General Data Protection Regulation (GDPR), [DRFONE_LEGAL_NAME] is the data controller for the personal data described in this policy.
What data we collect
We only collect the information we need to serve you:
- Contact details — your name, phone number, email address and preferred contact method when you book a repair, ask a question, or buy from us.
- Device information — the make, model, serial or IMEI number, condition and reported fault of a device you bring in for repair, sale or trade-in.
- Repair history — the work carried out, parts used, dates and warranty details for repairs we perform for you.
Why we use your data
We use this information to:
- Provide our repair, sales and trade-in services — including diagnosing your device, agreeing a quote, and letting you know when it is ready.
- Contact you about your device, your order, or a question you sent us.
- Meet our legal obligations, such as keeping invoicing and accounting records required under Cyprus and EU law.
Device data during repair
Repairing a phone or laptop can mean handling a device that contains your personal files. Our approach:
- We access the content of your device only where it is genuinely needed to diagnose or complete the repair — for example, testing a screen or camera after replacement.
- We recommend that you back up your device and, where possible, remove or lock sensitive data before handing it in. Our team can advise you on this before work begins.
- Data on devices that are traded in or sold to us is wiped before the device is resold.
How long we keep your data
We keep customer and repair records for [DATA_RETENTION_PERIOD], unless a longer period is required by law (for example, tax and accounting rules). After that, records are deleted or anonymised.
Cookies
Cookie practices for this website will be documented in detail when the online store launches.
Your rights under GDPR
As a customer in Cyprus / the EU, you have the right to:
- Access — ask for a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your data where we no longer need it.
- Portability — receive your data in a commonly used format.
- Complaint — lodge a complaint with the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus if you believe we have mishandled your data.
Contact us about your data
To exercise any of these rights, or to ask a question about this policy, contact us at [DRFONE_EMAIL] or call [DRFONE_PHONE]. We will respond to privacy requests without undue delay.