Frequently Asked Questions

Most common repairs — screens, batteries, charging ports — are completed within [SERVICE_TIME_ESTIMATE]. More complex faults, like liquid damage or board-level issues, take longer. We confirm a realistic timeframe after we diagnose your device, not before.

Yes — repairs are covered by [WARRANTY_POLICY]. We explain exactly what’s covered when you collect your device, so there are no surprises later.

Always. We diagnose the device first, then give you a clear price — and nothing happens until you approve it. You can also message your model and the problem on [DRFONE_WHATSAPP] for an estimate before you come in. To get started, request a repair.

Walk-ins are welcome during [OPENING_HOURS] — no appointment needed. That said, messaging us first means we can check part availability for your model before you arrive, which often saves you a second trip.

We’ll tell you honestly after the diagnosis. If a repair isn’t worth it, we’ll talk you through the alternatives — recovering your data, trading the device in, or finding a replacement from our phone selection. You never pay for work that wasn’t approved.

XO is our accessories brand — cases, chargers, cables, screen protectors, audio and more, stocked in the shop and chosen to work properly with the phones we sell and repair. Browse the range on our accessories page.

Yes. Every used phone we sell is tested by our technicians first, and its condition is described honestly — battery health, cosmetic marks, what’s been replaced. You see the device and its condition before you buy. See what’s available on our devices page.

Yes — bring your old device in and we’ll assess it on the spot. The trade-in value depends on the model and condition, and you can put it toward a repair or another device. Details on our trade-in page, or if you simply want to sell, see sell your phone.

Most hardware repairs — screen, battery, charging port — don’t touch your data at all, and we don’t need access to your personal files to do them. We still recommend a backup before any repair, because hardware faults can be unpredictable. If a repair carries any risk to your data, we tell you before we start.

We collect only what we need to handle your repair or order — your name, contact details, and device information — and we don’t share it with anyone who isn’t involved in the service. As a business operating in Cyprus, we follow EU GDPR rules. Full details are in our privacy policy.

Often, yes — it depends on what failed. Phones and laptops that won’t turn on, deleted files, and failed drives are all things we can assess. Recovery is never guaranteed, so we diagnose first and tell you the realistic chances before you commit. See our data recovery service.

Yes — we support companies in Nicosia with phone and laptop repairs, bulk device servicing, parts, and device sourcing. Email [DRFONE_EMAIL] with what you need, or see our business device support and bulk repairs pages.